Struggling to make payments to the City of Joburg municipality, you should contact the credit control department of the City.
Customers whose finances have been negatively impacted by the Covid-19 pandemic and are unable to pay for their rates should make payment arrangements advised the City of Joburg.
The City of Johannesburg has released a statement apologising to customers who have not received their rates and utility monthly statements. According to the City, there is a city-wide delay in sending the bills for the month of June.
CoJ have asked residents to continue paying their bills in the meanwhile and stated there would not be consequences for those who make delayed payments.
The statement read -
‘We encourage customers to continue to pay their municipal accounts as per their normal monthly average consumption. No interest will be charged on late payments on current (30 days) accounts as a result of late billing.’
Municipal account payments can still be made through either electronic fund transfers, automated teller machines or telephone banking as well as through third parties such as Easy Pay in various retail stores including Pick n Pay, Shoprite, Woolworths and the Post Office.
It would be best to send all relevant documents to the City Credit control department where dedicated staff members will be ready to assist you.