Meter Reading

METER READINGS
  • You can phone our Call Centre and give your meter reading to the Call Centre Agent.
    Phone: 0860 Joburg or 0860 56 28 74 or sending an e-mail to: joburgconnect@joburg.org.za


    Please visit: https://www.citypower.co.za/Pages/default.aspx

    Estimation Readings - Customers who do not allow meter readers access to their properties.   
    The City of Johannesburg discovered that there are customers who do not allow our meter readers access to their properties. This results in the City not being able to bill those customers on actual readings but on estimates. In terms of the City of Johannesburg by-laws, the City is entitled to disconnect the supply of electricity as a result of customers' failure to allow us access to their premises for purpose of reading the meter or fixing a faulty meter.

    Customers who are falling into this category are requested to urgently contact us on the following numbers to avoid termination of the supply of electricity to their premises:
    Please include the following information in your correspondence:
    • Account number
    • Physical Address
    • Contact details
    • Date and time of availability.

    The Call Centre operating hours are from 07:00 to 22:00 (Monday to Friday) and on weekends from 07:00 to 13:00.

    How to identify City Power meter readers?
    • They will carry ID Cards with a name and picture of the individual
    • The ID cards will identify the individual as a City Power CONTRACTOR
    • The individual will wear either a brown or blue overall under the City Power reflector jacket
    • The individual will be wearing City Power reflector jackets.

    Please visit: https://www.citypower.co.za/Pages/default.aspx

    Online Meter Reading Facility no longer available on this site. 
    The online Meter Reading facility has been disconnected from this site. 
    Please visit: https://www.citypower.co.za/Pages/default.aspx​
    You can also phone our Call Centre and give your meter reading to the Call Centre Agent.
    Phone: 0860 Joburg or 0860 56 28 74 or sending an e-mail to: joburgconnect@joburg.org.za
Please always log your complaint using the City Power App to ensure that they attend to your issue.

CLICK HERE TO LOG COMPLAINT​